Shipping policy

Shipping Policy

Heer Mart
Last Updated: [Insert Date]

1. Shipping Coverage

Heer Mart delivers across selected local areas and other regions within India. Delivery availability depends on your location and PIN code serviceability.

2. Products We Ship

We ship a wide range of products including:

  • Home Appliances

  • Clothes

  • Toys

  • Jewelry

All products are carefully packed to ensure safe delivery.

3. Order Processing Time

  • All orders are processed within 24–48 hours after payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next working day.

4. Delivery Time

📍 Local Selected Areas

  • Delivery within 2 business days.

📦 Outside Areas

  • Delivery within 3–4 business days.

Please note: Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

5. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before payment.

  • Free shipping may be offered during promotions or on selected products.

6. Order Tracking

Once your order is shipped, you will receive:

  • A confirmation email and/or SMS

  • Tracking details (if available)

You can also contact our support team for order updates.

7. Address Accuracy

Customers must provide accurate and complete shipping details. Heer Mart is not responsible for delays or failed deliveries due to incorrect addresses.

8. Damaged or Lost Packages

If you receive a damaged or tampered package:

  • Do not accept the parcel (if possible).

  • Take clear photos.

  • Contact us within 48 hours of delivery.

We will assist you with replacement or resolution.

9. Failed Delivery

If delivery fails due to:

  • Customer unavailability

  • Incorrect address

  • Refusal to accept the order

The package may be returned, and re-shipping charges may apply.

10. Contact Us

For any shipping-related questions, please contact:

📧 Email: support@heermart.com
📞 Phone: +91 XXXXX XXXXX
🕒 Working Hours: Monday–Saturday, 10 AM – 6 PM

If you'd like, I can now prepare:

  • Return & Refund Policy

  • Terms & Conditions

  • Privacy Policy

  • Cancellation Policy

  • Complete legal pages package for Heer Mart 🚀